Complex Care 

Complex Care Support

Understanding Complex Care Needs

At Salutem Care and Education, we recognise that individuals with complex care needs require an integrated, multi-dimensional approach. Their challenges often span physical, cognitive, emotional, and social dimensions. With our deep expertise and compassionate approach, we’re dedicated to providing holistic care that respects and nurtures the unique needs of each individual.


Our Holistic Approach

Individualised Care Plans

Every individual is unique, and so are their needs. We craft personalised care plans that are not just about addressing challenges but also about nurturing strengths and potential.

Multidisciplinary Team

Our teams comprise medical professionals, PBS, physios, occupational therapists, educators, and support workers, ensuring that every aspect of an individual’s care is comprehensively addressed.

Continual Monitoring

We believe in proactive care. By regularly assessing and adjusting our care plans, we ensure that our support remains relevant and effective.

Empowerment at the Core

At the heart of our approach is the belief in the potential of every individual. Beyond just care, we focus on:

  • Skill Development – Enabling individuals to acquire new skills and improve existing ones.
  • Community Integration – Promoting social interactions and community participation.
  • Self-Advocacy – Empowering individuals to voice their needs, desires, and rights.

Collaboration and Partnership

We understand the importance of a cohesive support system. Thus, we actively collaborate with families, specialists, and community resources. Our goal is to create a harmonious support ecosystem that enhances the quality of life for our individuals.

Continuous Training and Development

Our commitment to excellence is reflected in our dedication to continuous learning. Our staff undergo regular training, ensuring that they are equipped with the latest knowledge and best practices to cater to complex care needs.

Complex care requires more than just solutions; it requires a compassionate and comprehensive approach. At Salutem Care and Education, we pride ourselves on providing just that. Our blend of expertise, dedication, and empathy ensures that every individual, regardless of the complexity of their needs, experiences a life of dignity, respect, and fulfilment.

Contact Us

For more information on how Salutem Care and Education can support individuals with complex care needs, or if you wish to explore our services further, please reach out to our dedicated team. We’re here to guide, support, and ensure the best for every individual in our care.

"I know my relative is happy and are in their element. Staff were caring and supportive. Established staff members clearly enjoyed spending time with the people they supported.”

Family Member


“I feel safe because [staff] are there if we need help, but they let us try first and only step in if we need them to.”

Individual we support


“The staff manage their risks well and keep us informed if there are any changes or concerns.”

Family of a person we support


“The best thing about being here is that the care staff are all ones you can talk to. They are all so easy to talk to and they really listen as well, trying to help sort things out in the long run.”

Individual we support

"The standard of care at Hennel Lane is excellent. Nothing is ever too much trouble for them and they always want what is best for my son. Communication is excellent and I am always kept informed."

Family member of a person we support

"Thank you for facilitating our birthday event. It was a very happy day I think and I am grateful that you could accommodate it at the Old Orchard. I hope everyone had a chance to bounce. Please thank everyone for me.”

Family Member

"The best thing to happen to my son was he went to live at Grizedale. It changed his whole life because it is a small home with very caring people looking after him, staff now exactly how to support him, and it is done with warmth, care and love and how much he had improved in every possible way, his life has been transformed, he has learnt to mix with other people and now has friends."


“When I was looking for a new home for [my sister], I knew immediately when I walked through the door of New Ridley that is was exactly the right place for her. Everyone was so positive and welcoming. I am so grateful for all the exceptional care and support given to her by all the lovely staff. They are all so skilled. I always had every confidence in every aspect of her care, and she was very happy there."

Relative of an individual we support

Sometimes I prefer my own company and the staff respect this. I can be as independent as I want."

Individual we support

“I love living here. I get to do all the things I want to do and get to see all my friends at the disco”

An individual we support

“A lovely home with professional caring and supportive staff. It is always very welcoming and friendly”

Family member of an individual we support

Check out  our success stories 

Welcome to Salutem's inspiring world of care and learning! Discover real, raw stories of transformation from our community. Meet extraordinary individuals whose lives have dramatically improved and immerse yourself in their everyday experiences. Get ready for a journey of joy and inspiration as we change lives, one story at a time!