Our Quality Ratings 

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Our Commitment

Our commitment to the well-being of those we serve, and colleagues significantly enhances their quality of life. We work closely with regulators in England and Wales to deliver top-notch care and support to the individuals we support.

We uphold an unwavering commitment to the safety of the individuals we support and employees at all our service centres.

We are keen to improve our systems and processes so we can deliver quality care and support.

 

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Care Quality Commission

The Care Quality Commission plays a vital role in evaluating and regulating healthcare and social care services in the UK.

Achieving a Good or Outstanding rating across most of our services signifies that as an organisation, we comply with regulations and standards.

This not only assures the quality of care but also enhances the trust and confidence the individuals we support have in our organisation.

Teenager studying on Ipad
Teenager studying on Ipad

OFSTED

Ofsted is the Office for Standards in Education, Children’s Services, and Skills in the UK. It is responsible for inspecting and regulating various educational and childcare institutions.

Ensuring compliance with Ofsted’s guidelines and standards is essential for us to maintain high-quality services and demonstrate our commitment to the well-being and education of children and learners.

Compliance with Ofsted’s regulations helps us build trust and credibility within their communities.

ESTYN

In Wales, ESTYN inspects education and training organisations. Their overarching vision is to enhance the quality of education and training while improving outcomes for all learners in Wales.

To achieve this vision, their mission revolves around aiding education and training providers in cultivating a culture of self-improvement and learning.

They accomplish this mission through the provision of advice, inspections, and capacity-building initiatives.

Teenager studying on Ipad
Teenager studying on Ipad

CIW

The Care Inspectorate Wales (CIW) is responsible for various essential functions on behalf of Welsh Ministers. They play a crucial role in assuring the quality and safety of services by deciding which providers can offer these services. CIW conducts inspections to drive improvements in regulated services and local authority social services while also conducting national reviews of social care services.

Additionally, they take necessary actions to ensure that services adhere to legislative and regulatory standards and promptly respond to concerns raised regarding social care and childcare services.

"Young people benefit from a nurturing and caring environment. Their confidence and ability to express their feelings improves. Young people have fun. Young people and staff have warm and trusting relationships. Staff take pride in their role and maintain a long-term commitment to the young people in their care."

Ofsted

“Children receive consistent help and care from a dedicated and patient staff team. A minimum ratio of one-to-one staff support ensures that children’s needs are met. This level of support helps to reduce the pressures on children living in shared space with other children. This helps children to relax and feel comfortable and safe.”-

Ofsted

"The staff build positive relationships with children. Children have enjoyed the activities that they have chosen. Giving children the opportunity to take part in events that they have chosen helps them to build their identity."

Ofsted Apr 2023

"Staff placed people's wishes, needs and rights at the heart of everything they did. People and those important to them, including advocates, were involved in planning their care. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff spoke about people respectfully"

CQC Report

"Staff provided care which was respectful and ensured each person's dignity was maintained. Relationships had been established and people's wishes were followed using a range of communication methods. Relatives were made welcome and people could access advocates if required."

CQC Report

"The registered manager operated an ethos of always striving for excellence and staff found this greatly motivated them. People and relatives said staff excelled at their jobs and always went above and beyond in delivering care. This has led to people having exceptional experiences. People had become integral to the community and were welcomed to local community events."

CQC Report

"The registered manager operated an ethos of always striving for excellence and staff found this greatly motivated them. People and relatives said staff excelled at their jobs and always went above and beyond in delivering care. This had led to people having exceptional experiences. People had become integral to the community and were welcomed to local community events."

CQC

“Children receive good care and support from staff as well as emotional warmth and affection. Staff commonly talk about feeling part of an extended family support network for children and about feeling and affection toward them.”

CIW

Check out  our success stories 

Welcome to Salutem's inspiring world of care and learning! Discover real, raw stories of transformation from our community. Meet extraordinary individuals whose lives have dramatically improved and immerse yourself in their everyday experiences. Get ready for a journey of joy and inspiration as we change lives, one story at a time!