We work in partnership with each individual’s existing circles of support, including family and friends, GP’s, medical professionals, speech and language therapy teams, dieticians, social workers, chiropodists, opticians, dentists and other specialist providers of both primary and secondary healthcare.

Support is built around the person and their individual needs, aspirations and ambitions. We focus on giving people as much choice and control over their life as possible, from deciding how the home is run, picking the décor for their own room and choosing their preferred support worker.

We support adults aged 18 and over who have a primary diagnosis of a learning disability and may have additional needs including mental health, sensory and physical disabilities.

The ‘Golden Threads’ through our model are:

Quality of life
People should be treated with dignity and respect. Care and support should be personalised, enabling the person to achieve their hopes, goals and aspirations; it should be about maximising the person’s quality of life.

Keeping people safe
People should be supported to take positive risks whilst ensuring that they are protected from potential harm, with a culture of transparent and open reporting, ensuring lessons are learned and acted upon.

Choice and control
People should have choice and control over their own health and care services; it is they who should make decisions about every aspect of their life. There is a need to ‘shift the balance of power’ away from more paternalistic services which are ‘doing to’ rather than ‘working with’ people, to a recognition that individuals, their families and carers are experts in their own lives and are able to make informed decisions about the support they receive. Any decisions about care and support should be in line with the Mental Capacity Act

Least restrictive practice
Understanding people’s behaviour allows their unique needs, aspirations, experiences and strengths to be recognised and their quality of life to be enhanced, taking a human rights-based approach to all care and support

Equitable outcomes
Comparable with the general population, by addressing the determinants of health inequalities and ensuring equal access to services and support for all