Compliments & Complaints 

At Salutem Care & Education, we believe every voice matters. Whether you’re sharing a moment of positivity or raising a concern, your feedback helps us to improve and grow. Guided by our values — Supportive, Ambitious, Loyal, Unique, Transparent, Engaging, and Meaningful — we are committed to listening, learning, and acting on what you tell us, ensuring we continue to provide high-quality, person-centred support.

Our Approach to Feedback

  • Compliments – Your kind words are celebrated and passed on to our dedicated teams, reinforcing our Supportive and Loyal culture.
  • Complaints – Concerns are addressed transparently and fairly, reflecting our commitment to being Transparent, Engaging, and Ambitious in driving improvement.
We aim to acknowledge feedback promptly and provide a full response to complaints within a specified and reasonable timeframe, keeping the complainant informed of progress.
    Download Full Policy PDF

    Whistleblowing

    We are committed to conducting our business in an ethical and lawful manner, upholding the highest standards of honesty, openness, and accountability. We take all forms of malpractice seriously and have a clear procedure in place for reporting any concerns.

    Our Whistleblowing Policy is designed to help identify and address issues such as fraud, corruption, or other serious misconduct, ensuring that any concerns are raised and investigated appropriately. The policy applies to all permanent and temporary employees, agency workers, contractors, and external consultants.

    📞 0844 264 2070
    ✉️ whistleblowing@salutemsharedservices.co.uk

    Whistleblowing Policy PDF

    Other Ways to Share Your Feedback

    If you prefer not to use the online form, you can also contact us via:

    Phone:
    01753 255777

    Email:
    enquiries@salutemsharedservices.co.uk

    Post:
    Salutem Care and Education, Minton Place, Victoria Street, Windsor, SL4 1EG

    Tell Us What You Think

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